Help Center
Answers to common questions, fixes for common issues, and the fastest ways to reach our team.
Frequently Asked Questions
The essentials about Skybond, verification, and your account.
What is Skybond?
Skybond is the exclusive dating and networking app built specifically for verified aviation professionals — pilots, cabin crew, air traffic controllers, aircraft mechanics, dispatchers, airport operations personnel, aviation engineers, and more.
How does verification work?
After creating your account, you submit a photo of your valid aviation work ID (airline badge, FAA certificate, etc.). Our team reviews and verifies your credentials, typically within 24–48 hours. Only verified members can access the full app experience.
How long does verification take?
Most submissions are reviewed within 24–48 hours. If it has been longer than that, make sure the photo of your credential is clear, well-lit, and shows your full ID — you can resubmit from the verification screen at any time.
What are the subscription tiers?
Skybond offers four tiers: Main Cabin (free, with core features), Premium Economy (expanded discovery range and premium filters), Business Class (unlimited likes, Sky Bonds, and priority support), and First Class (everything, plus profile boost and read receipts).
What is a Sky Bond?
A Sky Bond is our premium super-like. It puts your profile at the front of someone's deck and signals strong interest. The number of Sky Bonds you get depends on your subscription tier.
How do I change my discovery filters?
Open Discovery settings from the discover screen. Everyone can set distance, age range, and who they're interested in. Premium tiers can also filter by languages, religion, occupation, years of service, and relationship goal.
Is my data safe?
Yes. We use industry-standard encryption for data in transit and at rest, messages are encrypted, and we never sell your personal information. See our Privacy Policy for full details.
How do I report or block someone?
Open the user's profile, tap the menu, and choose Report or Block. Our moderation team reviews every report promptly and takes action to keep the community safe. Blocking someone immediately removes them from your experience.
How do I delete my account?
Go to Settings → Account → Delete Account in the app. This permanently removes your data, including messages, matches, and profile information, and cannot be undone. If you'd rather take a break, you can deactivate instead and reactivate later.
Troubleshooting Common Issues
Quick fixes for the problems members run into most.
I can't log in / "invalid credentials"
Double-check whether you registered with your email or phone number, and confirm your password. If you've forgotten it, use "Forgot password?" on the login screen to reset it. Make sure you're on the latest version of the app and have a working connection.
My verification is still pending
Reviews usually complete within 24–48 hours. If it's taking longer, the submitted photo may be blurry, cropped, or too dark. Resubmit a clear, well-lit photo of your full aviation credential from the verification screen. Still stuck after 48 hours? Email help@skybond.co.
My photos won't upload
Check your internet connection and try again — uploads retry automatically. Use JPG or PNG images under ~10 MB, and grant the app photo permissions in your device settings. If a photo keeps failing, try a different image or restart the app.
I'm not seeing any profiles
Your filters may be too narrow. Widen your distance and age range and confirm your "interested in" setting. Note that the Main Cabin (free) tier is limited to a 200-mile range — upgrade to expand it. If you've already swiped through everyone nearby, new profiles are added continuously, so check back soon.
I'm not receiving notifications
Enable notifications for Skybond in your device's system settings, then check the per-type toggles in Settings → Notifications (matches, messages, likes, etc.). Force-closing the app or aggressive battery savers can also suppress push delivery.
My subscription isn't showing up
If you just purchased or reinstalled, use "Restore Purchases" and make sure you're signed in to the same Apple ID or Google account used for the purchase. Subscriptions are managed through your device's app store, where you can also view or cancel them.
The app is slow, frozen, or crashing
Make sure you're running the latest version from the App Store or Google Play, then fully close and reopen the app. If problems persist, restart your device. If a crash keeps happening, email support@skybond.co with your device model and OS version so we can investigate.
Contact Support
Still need a hand? Reach us through any of these channels.
Send us a message and we'll get back to you by email.
We typically respond within 24 hours on business days. For urgent account or safety concerns, include “URGENT” in your subject line and we'll prioritize your request.